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FAQ
Most frequent questions and answers
Our delivery fee within Accra is 15 cedis.
Refunds are issued to the original form of payment used on an order in the event that it is canceled.
For Out of Stock items: we issue refunds to the original form of payment used if any items on the order sell out and we are unable to replenish in a timely manner.
For Returns: we issue refunds into your store wallet to be used on future purchases.
Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.
If you have any questions or concerns regarding refunds, please contact our Customer Care team on +233553358982
The following items can not be returned or exchanged : bodysuit,lingeries, swimwear and body accessories.
Shipping fees are non-refundable. If you refuse any shipments from Body Essence you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
The estimated timelines for processing, transit, and final delivery is 2 to 3 business days
Contact
Phone: + 233 55 335 8982
Email: bodyessence@gmail.com
Location: Ghana, Greater Accra-Parakua Estate
MON-SAT 07:00 AM - 09:00 PM
Worldwide Shipping
Worldwide shipping coming soon
Best Quality
Our products are the best in quality and long lasting
Best Offers
We offer great prices on our products
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